Returns & Cancellations

​We want you to be completely satisfied with your purchase. This policy explains how returns, cancellations, and exchanges are handled.

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Cancellations

Orders may be cancelled within 24 hours of purchase, provided crafting has not yet begun.
To request a cancellation, email [email protected] with your order number.

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Returns

If you are not satisfied with your item, you may return it within 14 days of delivery.
To qualify for a return:

• The item must be unused and in its original condition
• Packaging and certificates must be included

Once the item is received and inspected, a refund will be issued to your original payment method.

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Non‑Returnable Items

Because each piece is handcrafted to order, we cannot accept returns for:

• Custom‑engraved items
• Items personalised at the customer’s request

This does not affect your statutory rights.

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Return Shipping

​Customers are responsible for return postage unless the item is faulty or incorrect.

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Faulty or Damaged Items

If your item arrives damaged or faulty, contact us within 48 hours with photos of the issue.
We will repair, replace, or refund as appropriate.

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Exchanges

​If you wish to exchange an item, please contact us to discuss options.