Shipping Policy
Free UK Shipping
All orders delivered within the United Kingdom are shipped free of charge using Royal Mail’s Tracked services.
For international orders, please contact us for a shipping quote before placing your order.
If an order is placed from outside the UK without prior contact, it will be cancelled and fully refunded.
For international orders, please contact us for a shipping quote before placing your order.
If an order is placed from outside the UK without prior contact, it will be cancelled and fully refunded.
Dispatch Times
Every item is individually handcrafted to order.
Customers should expect a typical lead time of approximately one week before dispatch.
If you require an item by a specific date, please contact us and we will do our best to assist.
There may be rare occasions when events beyond our control delay dispatch. If this happens, you will be notified immediately.
Orders are not shipped over weekends.
Customers should expect a typical lead time of approximately one week before dispatch.
If you require an item by a specific date, please contact us and we will do our best to assist.
There may be rare occasions when events beyond our control delay dispatch. If this happens, you will be notified immediately.
Orders are not shipped over weekends.
Postage Options
All pens are shipped free of charge via Royal Mail Tracked 48, and a tracking number will be provided.
Royal Mail advises a delivery time of 2–3 business days for this service. A delivery is not considered late until 4 days after posting.
If you need your item urgently, you may upgrade shipping at checkout to:
Items returned to us due to non‑collection will be refunded minus any delivery charges.
We may occasionally use alternative courier services at our discretion.
Royal Mail advises a delivery time of 2–3 business days for this service. A delivery is not considered late until 4 days after posting.
If you need your item urgently, you may upgrade shipping at checkout to:
- Royal Mail Tracked 24 (1–2 days)
- Royal Mail Special Delivery (1 day)
Items returned to us due to non‑collection will be refunded minus any delivery charges.
We may occasionally use alternative courier services at our discretion.
Damaged Items
All items undergo strict quality checks before dispatch, and packaging is designed to protect your purchase in transit.
If your parcel arrives damaged, please sign for it as “damaged”.
If the contents are affected, contact us immediately to arrange a replacement or return.
Photographs of the damage are extremely helpful for any compensation claims.
If your parcel arrives damaged, please sign for it as “damaged”.
If the contents are affected, contact us immediately to arrange a replacement or return.
Photographs of the damage are extremely helpful for any compensation claims.
Lost in Transit
Royal Mail does not classify an item as lost until 10 days after the expected delivery date.
Once this period has passed, we will open a compensation claim with Royal Mail.
When the claim is resolved, we will offer you either:
Once this period has passed, we will open a compensation claim with Royal Mail.
When the claim is resolved, we will offer you either:
- a full refund, or
- a replacement item, handcrafted to order.